Shipping Policy (Revised)

Processing Time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

Shipment to P.O. Boxes or APO/FPO Addresses RittZi ships only to addresses within the contiguous United States, Alaska, and Hawaii. We do not ship to P.O. Boxes or APO/FPO addresses at this time.

International Shipping We currently do not ship outside the United States.

Missing or Stolen Packages Marked as Delivered If your tracking information shows a package as delivered but you have not received it, please first check with neighbors, other members of your household, and your building or leasing office, as packages are sometimes delivered to a nearby address or held by a concierge. If you still cannot locate your package, please contact the shipping carrier directly to file a claim, as RittZi is not responsible for packages that are lost, stolen, or misdelivered after the carrier confirms delivery. This section applies only to packages that are missing after being marked delivered — it does not apply to items that arrive damaged, defective, or incorrect. If your order arrives damaged, defective, or incorrect, please refer to our Refund Policy for how to report the issue and request a resolution.

Damages RittZi is not liable for any products damaged or lost during shipping by the carrier. If you received your order damaged, please see our Refund Policy for how to report the issue within 48 hours of delivery.

Questions If you have any questions about our shipping policy, please contact us at orders@rittzi.com.