Refund policy

We want you to love your RittZi products. To make that risk-free, first-time customers may return their first order within 30 days of delivery for a refund to their original payment method — no reason needed.

First-Order Guarantee — Eligibility

• Applies to a customer's first order only. Subsequent orders are not eligible for general returns (damaged, defective, or incorrect items remain covered on every order — see below).
• Item(s) must be unopened and unused. Opened or used products are not eligible for a general return, but are covered if damaged, defective, or incorrect (see below).
• Must be requested within 30 days of the delivery date.

How to Start a Return

1. Email orders@rittzi.com with your name and order number, and let us know what you'd like to return.
2. We'll confirm eligibility and provide return instructions.
3. Ship the item(s) back to us. Return shipping costs are the customer's responsibility.

Shipping Costs Original shipping charges are non-refundable under any circumstances, including damaged, defective, or incorrect items.

Damaged, Defective, or Incorrect Items — Every Order, No Restriction If your order arrives damaged, defective, or incorrect, please email photos of the issue along with your order number to orders@rittzi.com within 48 hours of delivery so we can make it right as quickly as possible. This applies to every order, opened or unopened, first order or repeat. Reports submitted after 48 hours may not be eligible, so please inspect your order promptly upon arrival.

Exceptions / Non-Returnable Items Gift cards are not eligible for return. Opened or used products are only eligible under the damaged/defective/incorrect terms above, not the general first-order return. Contact us at orders@rittzi.com if you have questions about a specific item's eligibility.

Refunds Once we receive and inspect your return, we'll notify you whether it's been approved. Approved refunds will be issued to your original payment method; please allow additional time for your bank or credit card company to process and post the refund. Refunds do not include original shipping charges.

Cancellations If your order hasn't shipped yet, contact us at orders@rittzi.com and we'll do our best to cancel it before it ships. Once an order has shipped, it must go through the return process above, including customer-paid return shipping.